Support

We offer reliable and quality IT support services

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Applications Support

Managing applications in-house can consume a substantial portion of an organization?s budget and time. However, as organizations grow, they will find it difficult to manage, evaluate and enhance the multiple systems, platforms, and applications which are sure to exist in their IT environment. This directly impacts their ability to focus on the core of their business and be more profitable.

MciiRoy Projects application support services are designed to offer our customers the freedom to focus on creating and implementing their business strategies and their tactical plans. By outsourcing their applications management to MciiRoy Projects, our clients are able to free resources for more innovative initiatives. We maximize the functionalities of their applications by implementing a structured plan that proactively identifies and removes potential threats to the overall system stability while improving its performance.

Managed Services

Our managed services approach gives our clients the benefit of utilizing our vast array of services while having the freedom to adapt our services to their own processes and infrastructure. Through our managed service approach, we provide end-to-end IT support for all the business needs of our clients. Our managed service model is defined based on parameters such as complexity, roles, and SLA's.

Infrastructure Support

Infrastructure support services are focused on managing the IT Infrastructure and ensuring the highest levels of availability for the business applications to function without interruption. Our service options are customized to include different infrastructure elements and levels of availability required. Infrastructure support service includes the following elements:

  • Hardware Platform Support
  • Database and Back-end Support
  • Network & Enterprise Security Support